Guest Questionnaire

We hope Your stay at Maxima Hotels was both comfortable and enjoyable. At Maxima Hotels we desire not only to meet expectations but to exceed it.

We would appreciate Your feedback on Your stay with us, as based on that valuable information we will be better able to meet your requirements in the future.

Please indicate Your experience of our service through the following questions:

Name, surname
Country/city
Room number
Duration of stay from … until…
Hotel You stayed in	Maxima Zarya Maxima Irbis Maxima Panorama Maxima Slavia
Purpose of visit	Choose your purpose Business trip Personal affairs Event Relax
E-mail
Phone number

Please, answer the following questions concerning our service:

	Exceeded expectations	Met expectations	Did not meet expectations	Not applicable
Reservation Department
Reservation accuracy
Speed of getting the confirmation
Information about the hotel
Friendliness of the employees
Reception
Check-in
Check-out
Quality and speed of reaction to additional requests
Friendliness of the employees
Guestroom
Cleanliness
Comfort
Amenities
Friendliness of housekeeping employees
Restaurants & Bars
Breakfast, food quality
Breakfast, service
Restaurant, food quality
Restaurant, service
Lobby-bar, choice
Lobby-bar, service
Extra services
Internet in guest room
Internet in lobby
Laundry
Telephone service
Car parking
Transfer arrangements
Fitness centre
Business centre

Additional information
Are you the member of our Guest of Honour Programme?	Yes	No
Will you stay at Maxima Hotels once again?	Yes	No

Let us know, why You do not want to come at Maxima Hotels again?

How did you hear about Maxima hotels?
Help us to distinguish the best employees. If any of our employee served You well, please fill in his or her name and department.
In your opinion what we can improve to your next stay?
Additional comments

Рlanned figures

Please, fill in the numbers

Can we make Your comments public?

Yes

No

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